Privacy Policy

📋 Introduction

Welcome to EngageBloom AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management and AI-powered engagement platform.

By using EngageBloom AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

🔍 Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, company name, and profile information
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Social Media Accounts: Access tokens and credentials for connected social media platforms (Facebook, Instagram, Twitter, TikTok, LinkedIn)
Communication Data: Messages, feedback, and support requests you send to us
Content Data: Posts, campaigns, images, videos, and other content you create or upload through our platform

Automatically Collected Information

Usage Data: Information about how you use our services, including features accessed, time spent, and actions taken
Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Analytics Data: Performance metrics, engagement statistics, and social media insights
Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and enhance user experience

⚙️ How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our social media management and AI services
Account Management: To create and manage your account, process payments, and provide customer support
AI Features: To power our AI assistant, content generation, sentiment analysis, and automated engagement features
Analytics: To analyze platform usage, generate insights, and create reports on social media performance
Communication: To send you service updates, notifications, marketing communications, and respond to inquiries
Security: To detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance: To comply with legal obligations and enforce our terms of service
Platform Improvement: To develop new features, conduct research, and enhance user experience

🤝 Information Sharing and Disclosure

We may share your information in the following circumstances:

Social Media Platforms: When you connect your social media accounts, we share necessary data to post content and retrieve analytics
Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery)
Team Members: With members of your organization who have been granted access to your account
Legal Requirements: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

🔒 Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest using SSL/TLS protocols
Secure authentication and access controls
Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Secure data centers with physical and digital safeguards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

⏱️ Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

✅ Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@engagebloomai.com

🍪 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

Types of cookies we use:

Essential Cookies: Required for the platform to function properly
Analytics Cookies: Help us understand how users interact with our platform
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

👶 Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.